Wednesday, July 17, 4:30 PM
Our technicians have made incredible progress overnight, restoring more than 80% of customers from Monday’s storms. We’re still working closely with utility companies to determine when it is safe to make repairs, including some of the hardest hit areas of northwest Indiana and Southwest Michigan. To stay updated on restoration in this area, please visit https://comca.st/4d39jrU
HOW TO REPORT A DOWNED LINE
We urge our customers to please stay away from any downed lines and heed official safety warnings, as these downed lines may be extremely dangerous. To report a downed line, you can chat with an Xfinity Assistant through the Xfinity App or the Xfinity website.
We thank our customers for their understanding and patience, and please know that our teams are working around the clock to get you connected.
For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or https://business.comcast.com/status/.
Tuesday, July 16, 11:00 AM
We hope you and your family are safe. Starting the evening of Sunday, July 14, there has been a series of storms hitting Northwest Indiana bringing high winds, lightning, and heavy rainfall causing widespread damage.
In advance of the storms, we prepare by monitoring the weather carefully, putting our emergency plans into place even before the storm starts, and ensuring our repair crews and supplies are ready for safe deployment. We have stockpiled materials and resources including generators, miles of fiber and cables, and secured additional tech support from nearby states to get customers back online as quickly and as safely as possible.
According to state utility reports, there are as many as 150,000 customers without power. Often when power is restored, you’ll find your services will be restored also. There may be some instances of storm-related damage to our Xfinity network, which will extend service outages for our customers. In addition, there may be delays due to restricted access to network lines and equipment due to debris and dangerous conditions. We are in close communication with local authorities and utilities to ensure the safety of our technicians. Once it is deemed safe to do so, our crews will access, repair and replace damage to our network and equipment.
To help power up our network, we have currently deployed more than 35 fuel-based generators around impacted communities in our region to help regain connectivity as a temporary solution.
For customers experiencing a power or service outage, these resources may help:
- Download the Xfinity app or Comcast Business app to check the status of service in your area, get answers to questions about your service and chat online with Customer Care representatives
- For Xfinity Internet, Comcast Business Internet or Internet Essentials customers, you can access one of our Xfinity WiFi hotspots to connect to the Internet. Just look for the “xfinitywifi” or “XFINITY” SSID and login with your credentials when prompted.
- Xfinity TV customers can stream their favorite movies, shows and other content on their mobile devices via the Xfinity Stream app.
We know the services we provide are important to you. For those impacted by the storm, we ask for your continued patience. Please know that as power is restored to your area, our teams will be working to get you back online.
For the latest outage information for your home, please visit the Xfinity app or https://www.xfinity.com/support/statusmap. For the latest information on your business, please visit the Comcast Business app or https://business.comcast.com/status/.
For storm safety tips, please visit our resources and readiness page.
Chicago customers, click here for updates for your area.
